Shipping & Returns

1. Shipping

All orders will be shipped by Fedex unless otherwise requested. If you require priority shipping, please state your needs in your order and note that additional shipping charges will apply. We ask that you check your shipment within 7 days of receipt and notify us of any issues within 14 days so that we best address your concerns. While we endeavour to meet your delivery requirements, our normal delivery time varies from 3-4 weeks from receipt of order and may be extended at certain peak periods.

2. Returns

Returned products must be unused and include: the original invoice, the original packaging, and be in a saleable condition. All returns are subject to a 15% re-stocking fee, and shipping costs will not be included in any cash refund or credit note given.

A cash refund will be given for a product returned within 30 days of the invoice date*. Items returned within 45 days of the original invoice will receive a credit note for the price of the product only. Credit notes are valid for up to 2 years, and may not be exchanged for cash at any time.

We cannot accept returns after 45 days of the invoice date.

To ensure your return is handled correctly, please contact Customer Services to log your return and receive an RMA form prior to returning a product.

*Note: Software licenses are an exception to the returns policy. Subscription products, including Suture Tutor (STP-PRO-COM & STP-PRO-SUB) and eoSurgical SurgTrac, can't be returned once the online password/access has been issued.