Work with us

Responsibilities

CUSTOMER SERVICE TASKS

• All aspects of excellent internal and external customer service via telephone, written correspondence, email, fax, and website activities
• Maintenance of Customer account data & records, including Sales Tax Exemption
• Create and provide accurate price quotes and enter Customer orders.
• Resolve Customer product issues and process product returns by entering QC cases to facilitate solutions to the customer’s satisfaction.
• Maintain product and company knowledge to provide accurate, consistent, and reliable customer and sales support.
• Onboard new customers successfully and within company policies and procedures.
• Respond to customer inquiries by understanding inquiry, reviewing previous responses, gathering, and researching information, assembling a response, and verifying customers understanding of the information provided.
• Daily use and engagement with Company ERP and CRM system to maintain full and accurate customer records, including all written and verbal interactions
• Establish and maintain good rapport with customers by using positive language, anticipating their needs, and following through on all requests & inquiries.
• Assist with light bookkeeping activities related to accounts receivable.
• Improves quality of service by recommending improved processes, identifying new product and service applications.
• Provide weekly and monthly sales flash reports for management.

SALES TEAM SUPPORT

• Be direct customer service point of contact for 2-4 Regional Accounts Managers (RAM) in support of their customer needs.
• Assist RAMs in customer history research and problem solving.
• Regularly communicate with RAM via phone, email, and Microsoft Teams to provide information and updates for ongoing business and customer product support as needed.
• Identify upselling and cross-selling opportunities to enhance sales values where appropriate.

Requirements

TECHNICAL KNOWLEDGE, SKILLS & EXPERIENCE

• Bachelor Degree or at least 1 years of customer service experience in a professional office setting
• Entry-level candidates with at least 2 years of experience in any professional office environment with good computing skills and a natural talent for helping others are welcome to apply!
• Excellent communication skills with high level of professionalism
• Very strong attention to detail and accuracy with data entry
• Strong numeracy and written skills
• Problem-solving skills, curiosity and flexibility to learn and adapt to challenges
• Ability to resolve customer complaints and issues in a calm, supportive and positive way
• Exceptional organizational skills, familiarity with best practices in filing and record keeping
• Ability to prioritize appropriately and work independently to complete tasks timely and accurately
• Proficiency in Microsoft Office (Word, Excel, Outlook) with aptitude to learn ERP and CRM software applications.
• Able to work on own initiative, keen to explore new ideas in the improvements of the department
• Enthusiastic team player

 

• PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Able to safely lift and handle products up to 40 lbs

 

THE PACKAGE – WHATS IN IT FOR YOU?

We offer a competitive salary and a performance-related bonus based on national quarterly sales.

• National Holidays and PTO
• Health Insurance (with full employer paid option)
• Dental, Vision, FSA/HSA and a Variety of Supplemental Insurance Options
• 401(k) Plan + Company Match
• Group Life Insurance
• Company sponsored Wellness App

 

Other benefits include a culture of learning & connection and the opportunity to play a key role in a growing company!

If this sounds like an exciting opportunity and you feel you have got what it takes, please send your CV with a covering letter telling us why you consider yourself suitable for the role.