Shipping & Returns
All orders will be shipped by Parcelforce unless otherwise requested. If you require priority shipping, please state your needs in your order and note that additional shipping charges will apply. We ask that you check your shipment within 7 days of receipt and notify us of any issues within 14 days so that we best address your concerns. While we endeavour to meet your delivery requirements, our normal delivery time varies from 3-4 weeks from receipt of order and may be extended at certain peak periods.
Returned products must be unused and include the original invoice, the original packaging and be in a saleable condition. All returns are subject to a 15% re-stocking fee. Shipping costs will not be included in any cash refund or credit note given. A cash refund will be given for a product returned within 30 days of invoice date*. A credit note for the price of the product only is available for items returned within 45 days of the original invoice. Credit notes are valid for up to 2 years and may not be exchanged for cash at any time. We cannot accept returns after 45 days of the invoice date.
*Exception: We are unable to accept returns of Suture Tutor subscription products (STP-PRO-COM and STP-PRO-SUB) once your online password has been issued.