Work with us
IT Infrastructure Technician
THE JOB
The IT Infrastructure Technician is responsible for providing IT support to the business, offering IT solutions and building relationships with employees, partners and suppliers
- Installing and configuring Software onto new Hardware and Equipment.
- Talking staff through a series of actions, either face-to-face, through email or over the telephone, to help
- set up systems or resolve issues.
- Prioritising and managing open ticket cases.
- Managing External Communication Infrastructure within the business.
- Managing IT Software Contracts and Monthly costs for the department.
- IT Budget Management.
- Managing and Purchasing IT equipment for the business.
- Troubleshooting system and network problems, diagnosing and solving any software and hardware faults.
- Providing IT support, including procedural documentation and relevant reports.
- Assist with carrying out major upgrades throughout the year.
- Maintaining and updating the IT knowledge base.
- Maintaining and updating the IT Audit.
- Managing eligibility, compliance, and submission of business Cyber Essentials Certification.
- Managing the rollout of new equipment throughout the business.
- Assisting the IT team with open tasks and cases.
- Working on a task until completion (including working with external support, if appropriate).
- Providing day to day management and support to IT Apprentice.
- And any other tasks as required by the IT Department.
- Level 3 - TR & MTA Infrastructure Technician Level 3 qualified, or equivalent
- Level 4 - BSc Digital Technology Solutions Specialist – Network Engineer or equivalent would be an advantage
- A minimum of 3 years’ experience in a fast-paced IT department, ideally in an IT Helpdesk or support role
- Excellent IT skills
- Good communication skills, on the telephone and in writing. Ability to build relationships at all levels across the business
- Enthusiastic and organised
- Reliable and trustworthy
- Flexible attitude to work and able to take on a range of tasks
- Attention to detail
- A team player
THE PACKAGE
In return we offer a competitive salary and a performance-related bonus based on personal objectives that pays up to 5% of your salary annually, study support and the chance to progress in a rapidly growing company.
Other benefits include a salary sacrifice pension scheme where the company matches your contribution up to 5% plus Employer NI savings - currently 15.05% of your contribution (this also applies to voluntary contributions), a non-contributory healthcare cash plan including access to an Employee Assistance Programme (EAP), life insurance paying 4x your salary, access to a virtual GP, 25 days holiday and a cycle to work scheme.
If this sounds like an exciting opportunity and you feel you have got what it takes, please send your CV with a covering letter telling us why you consider yourself suitable for the role, to the HR Manager, Limbs & Things.