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Internal Sales Co-ordinator

The Internal Sales Co-ordinator works closely with the UK Sales Manager to provide proactive support wherever it is most needed. The focus of this position will change depending on the company’s needs.

The Internal Sales Co-ordinator has the potential to work closely with Regional Account Managers to focus on certain product lines or specialties within their territories.

The Internal Sales Co-ordinator works closely with the Customer Service team to share new information regarding products and services. The role will also involve all aspects relating to tender submissions. The Customer Service team will support the Internal Sales Co-ordinator by generating quotes, reports and any other relevant information.



  • Generating sales and sales income by proactively contacting known and prospective customers from a targeted list. Engaging customers in conversations conducive to selling appropriate products, suggesting new ideas or solutions and up-selling when possible. Take a direct approach using the telephone as the primary tool
  • Passing relevant inquiries to Regional Account Managers especially in relation to local demonstrations
  • Providing excellent customer service by positive interaction with customers, prospective customers and colleagues. Encouraging colleagues to follow these same standards
  • Responsible for conducting and writing tender submissions by due close dates which must be finally approved by the UK Sales Manager/Customer Services Manager
  • Responsible for ensuring that knowledge of L&T and competitors’ products is up to date as well as having a good understanding of customers and the potential market
  • Follow up on all inquiries from prospecting, telephone, website, trade shows, quotes, etc in a timely manner
  • Reporting - Key Account Management, Business plans/territory plans, Specialised sales projects as identified by the UK Sales Manager
  • Maintaining the UK database on Epicor and becoming a “super-user”
  • Building relationships with UK customers
  • Building relationships with NHS Procurement departments, maintaining and updating procurement sites, collating tender documentation in conjunction with the relevant sales person
  • Working with marketing department to produce mail/e-shots and sales analysis
  • Occasional travel will be required to certain Exhibitions, Conferences and Sales Calls

  • Medical Administration would be desirable but not essential
  • Degree or equivalent work experience
  • Knowledge of customer service principles and practices
  • Sales experience (internal or external)
  • Knowledge of relevant computer applications such as Word, Excel and CRM applications
  • Good understanding or experience of working on tenders
  • General knowledge of territory, competition and marketplace
  • Strong interpersonal skills
  • Good communication skills - verbal and written
  • Good listening skills
  • Strong analytical and problem-solving skills
  • Initiative
  • Ability to work independently and as part of the CS and Sales teams

  • Product knowledge (Training will be provided)
  • Experience in communicating with various types of medical professionals
  • Medical experience or knowledge of general medical terminology