All orders will be shipped by Fedex unless otherwise requested. If you require priority shipping, please state your needs in your order and note that additional shipping charges will apply. We ask that you check your shipment within 7 days of receipt and notify us of any issues within 14 days so that we best address your concerns. While we endeavour to meet your delivery requirements, our normal delivery time varies from 3-4 weeks from receipt of order and may be extended at certain peak periods.
Returned products must be unused and include the original invoice, the original packaging and be in a saleable condition. All returns are subject to a 15% re-stocking fee. Shipping costs will not be included in any cash refund or credit note given. A cash refund will be given for a product returned within 30 days of invoice date*. A credit note for the price of the product only is available for items returned within 45 days of the original invoice. Credit notes are valid for up to 2 years and may not be exchanged for cash at any time. We cannot accept returns after 45 days of the invoice date.
*Exception: We are unable to accept returns of Suture Tutor subscription products (STP-PRO-COM and STP-PRO-SUB) once your online password has been issued.
When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first party cookies. We also use third party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.
Assisting you in navigation;
Assisting in registration to our events, login, and your ability to provide feedback;
Analyzing your use of our products, services or applications;
Assisting with our promotional and marketing efforts. (including behavioral advertising)
These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore the site within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
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These cookies allow us to improve the site’s functionality by tracking usage on this website. In some cases these cookies improve the speed with which we can process your request, allow us to remember site preferences you’ve selected. De-selecting these cookies may result in
poorly-tailored recommendations and slow site performance.
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These enable the function of Google Analytics. This software helps to analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and browsing times.
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