Events & Service Coordinator
Overview
THE JOB
The primary responsibility of the Events & Services Coordinator (ESC) role is to manage all national and regional tradeshows and events attended by Limbs & Things.
The event & tradeshow Program at Limbs & Things is a critical part of our sales process, showcasing the product portfolio and representing the brand to the medical education market. The ESC will be required to work closely with the sales and marketing teams to ensure a high-quality execution at events including show booking, preshow technical and marketing support, stand design, shipping and logistics, lead capture, mapping return on investment and budgets.
The ESC will also fulfil a product management role with focus on the non-L&T manufactured lines. This aspect of the role will include communication on portfolio with L&T head office product managers, maintaining a high level of product knowledge, conduct product training for internal team members, act as the lead for product updates and new product launches, communicate with external manufacturers on product issues, manage customer warranty and repairs in conjunction with customer services.
The role will support product management with prototype evaluation with opportunities to travel and support the Chief Learning Officer at evaluation events.
The ESC position is cross trained in Customer Service activities, including Quote, Order & Customer Entry to support this function either in office or at trade show events.
MAIN ACCOUNTABILITIES
- Tradeshow Management: Book and manage all national tradeshow logistics, including booth reservations, shipping, hotels, furnishings, and utilities.
- Budget & Performance Tracking: Monitor tradeshow expenses and provide monthly reports on spending and return on investment.
- Lead Management: Oversee lead capture software and ensure timely distribution to the sales team.
- Marketing & Equipment Coordination: Work with the UK marketing team to organize collateral and supplies; prepare and maintain demonstration and tradeshow equipment.
- Stock & Inventory: Maintain consumables, replacement parts, and medical supplies for tradeshows in coordination with the Demo Coordinator.
- Logistics & Troubleshooting: Handle tracking and troubleshooting of shipments, tradeshow bookings, and onsite product issues.
- Factored Products Expertise: Serve as the in-house specialist for third-party distributed products, facilitating product training and customer support.
- Customer & Warehouse Support: Assist Customer Service with warranty issues, repairs, and refurbishments; support warehouse operations as needed.
- Cross-Training & Additional Support: Be cross-trained in fundamental customer service tasks (e.g., quote, customer, and order entry) and provide assistance as required.
- Prototype & Product Evaluations: Participate in product prototype evaluations alongside the Chief Learning Officer.
- Tradeshow Attendance: Represent the company at select tradeshows, supporting both logistics and customer service functions.
REQUIREMENTS
- Education & Technical Expertise: Associate or bachelor’s degree required, preferably in Organization Management, Business Administration, Communication, or a related field. Strong technical capability in product software and repairs.
- Organizational & Time Management Skills: Excellent attention to detail, accuracy in data entry, and exceptional time management. Able to work independently, meet deadlines, and manage multiple tasks simultaneously.
- Communication & Relationship Building: Strong communication skills (written and verbal), numeracy skills, and professional tone. Proven ability to build relationships with vendors, suppliers, and customers.
- Software Proficiency: Knowledge of general business software with the ability to learn ERP, CRM, and asset management software; experience is a plus. Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
- Hands-On Technical Skills: Comfortable with hands-on technical tasks, including refurbishment, repairs, and support of physical training equipment. Skilled with hand tools for disassembly, repair, and reassembly.
- Innovation & Initiative: Keen to explore new ideas for department improvements and proactive in finding solutions.
PHYSICAL REQUIREMENTS
- Able to lift and handle products up to 60 lbs safely.
- Comfortable bending, reaching, and using ladders or vertical access equipment in a warehouse environment.
THE PACKAGE – WHATS IN IT FOR YOU?
- National Holidays and PTO
- Health Insurance (with full employer paid option)
- Dental, Vision, FSA/HSA and a Variety of Supplemental Insurance Options
- 401(k) Plan + Company Match
- Group Life Insurance
- Company sponsored Wellness App
Other benefits include a culture of learning & connection and the opportunity to play a key role in a growing company!
If this sounds like an exciting opportunity and you feel you have got what it takes, please send your CV with a covering letter telling us why you consider yourself suitable for the role.