Work with us

Customer Service Coordinator



Customer Service

  • Take responsibility for all aspects of account administration, account queries and sales support.
  • Maintain timely and effective communication with customers, both internal and external.
  • Process orders, quotes, and requests in line with standard procedures and processes.
  • Accurate and timely shipping of products to customers in the UK and world-wide.
  • Maintain up-to-date knowledge of products, customers, processes and suppliers.
  • Building strong relationships with customers
  • Answer company phones calls, supporting the CS Receptionist

Other duties

  • Work closely with the Sales & Marketing team in building strong relationships with customers

  • Excellent attention to detail
  • Ability to communicate internally and externally demonstrating a high level of professionalism.
  • Excellent written and numeracy skills
  • Good PC skills
  • Good planning and organisational skills
  • Being able to work well independently and as part of a team
  • Being able to show initiative and resilience
  • Quick learner

  • Experience of dealing with customers in the UK and worldwide
  • Experience in dealing with difficult customer situations
  • Knowledge/experience of selling to or working within the NHS
  • Experience of using a Customer database (training will be given)
  • A manufacturing customer service background
  • An understanding of medical terminology
  • Previous experience in a customer service role