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Internal Sales Co-ordinator

Bristol

Full-time

  • Generating sales and sales income by proactively contacting known and prospective customers from a targeted list. Engaging customers in conversations conducive to selling appropriate products, suggesting new ideas or solutions and up-selling when possible. Take a direct approach using the telephone as the primary tool.

 

  • Passing relevant inquiries to Regional Account Managers especially in relation to local demonstrations

 

  • Providing excellent customer service by positive interaction with customers, prospective customers and colleagues. Encouraging colleagues to follow these same standards.

 

  • Responsible for conducting and writing tender submissions by due close dates which must be finally approved by the UK Sales Manager/Customer Services Manager

 

  • Responsible for ensuring that knowledge of L&T and competitors’ products is up to date as well as having a good understanding of customers and the potential market.

 

  • Follow up on all inquiries from prospecting, telephone, website, trade shows, quotes, etc in a timely manner.

 

  • Reporting - Key Account Management, Business plans/territory plans, Specialised sales projects as identified by the UK Sales Manager

 

  • Maintaining the UK database on Epicor and becoming a “super-user”

 

  • Building relationships with UK customers

 

  • Building relationships with NHS Procurement departments, maintaining and updating procurement sites, collating tender documentation in conjunction with the relevant sales person.
  • Working with marketing department to produce mail/e-shots and sales analysis

Occasional travel will be required to certain Exhibitions, Conferences and Sales Calls

Education & Experience Requirements

  • Medical Administration would be desirable but not essential
  • Degree or equivalent work experience
  • Knowledge of customer service principles and practices
  • Sales experience (internal or external)
  • Knowledge of relevant computer applications such as Word, Excel and CRM applications

Essential Knowledge, Skills & Abilities

  • Good understanding or experience of working on tenders
  • General knowledge of territory, competition and marketplace
  • Strong interpersonal skills
  • Good communication skills - verbal and written
  • Good listening skills
  • Strong analytical and problem-solving skills
  • Initiative
  • Ability to work independently and as part of the CS and Sales teams

Desirable Knowledge, Skills & Abilities

  • Product knowledge (Training will be provided)
  • Experience in communicating with various types of medical professionals
  • Medical experience or knowledge of general medical terminology