Generating sales and sales income by proactively contacting known and prospective customers from a targeted list. Engaging customers in conversations conducive to selling appropriate products, suggesting new ideas or solutions and up-selling when possible. Take a direct approach using the telephone as the primary tool.
Passing relevant inquiries to Regional Account Managers especially in relation to local demonstrations
Providing excellent customer service by positive interaction with customers, prospective customers and colleagues. Encouraging colleagues to follow these same standards.
Responsible for conducting and writing tender submissions by due close dates which must be finally approved by the UK Sales Manager/Customer Services Manager
Responsible for ensuring that knowledge of L&T and competitors’ products is up to date as well as having a good understanding of customers and the potential market.
Follow up on all inquiries from prospecting, telephone, website, trade shows, quotes, etc in a timely manner.
Reporting - Key Account Management, Business plans/territory plans, Specialised sales projects as identified by the UK Sales Manager
Maintaining the UK database on Epicor and becoming a “super-user”
Building relationships with UK customers
Building relationships with NHS Procurement departments, maintaining and updating procurement sites, collating tender documentation in conjunction with the relevant sales person.
Working with marketing department to produce mail/e-shots and sales analysis
Occasional travel will be required to certain Exhibitions, Conferences and Sales Calls
Education & Experience Requirements
Medical Administration would be desirable but not essential
Degree or equivalent work experience
Knowledge of customer service principles and practices
Sales experience (internal or external)
Knowledge of relevant computer applications such as Word, Excel and CRM applications
Essential Knowledge, Skills & Abilities
Good understanding or experience of working on tenders
General knowledge of territory, competition and marketplace
Strong interpersonal skills
Good communication skills - verbal and written
Good listening skills
Strong analytical and problem-solving skills
Ability to work independently and as part of the CS and Sales teams
Desirable Knowledge, Skills & Abilities
Product knowledge (Training will be provided)
Experience in communicating with various types of medical professionals
Medical experience or knowledge of general medical terminology
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