The Quality Engineer’s role is to develop, implement and maintain Product Quality Systems in all areas of manufacturing and associated services, to meet or exceed customer requirements and expectations. This is achieved by providing functional and visual quality information to enable Suppliers, NPD projects and manufacturing departments to understand the quality criteria and to assemble or manufacture products to the correct and agreed standard in conjunction with customer requirements.
The role holder is also responsible for conducting root cause analysis and co coordinating corrective actions in relation to non-conformance.
Provide statistical information for quality improvement by identifying testing methods and samples.
Monitoring the production line and doing periodic Quality Control checks.
Implementing improvements using right first-time philosophy to production processes that lead to overall increases in product quality performance.
Lead and participate in continuous improvement activities for strategic customers.
Working together with project leaders within the business (R&D, Production, Engineering, Sales & Marketing) to discuss solutions to quality issues
Ensure that the company complies with the RoSH, REACH Prop 65, CE regulations ETC, and to highlight areas of concerns.
Satisfying customer expectations about the product's quality
Creating and controlling quality approval specifications in relation to product and process acceptability.
Coordinate with Sales, Purchasing, Engineering, Production, and R&D to resolve customer complaints and concerns.
Creating production plans for new product introduction to guarantee quality from stage one
Scheduling project plans along with the project team to fit project deadlines
Writing update reports on design, pre-production, and production to check on the quality status of the product at all stages of production and inform the rest of the production team.
To help create a structure which will ultimately comply with ISO accreditation requirements
Auditing materials provided by suppliers to assure quality before incorporation into the product
Monitor supplier performance metrics.
Assessing the product's quality by testing for a range of features and seeing how the product performs under stresses like impact, temperature, humidity, etc.
Investigating root causes of quality problems and proposing solutions utilising 6 sigma techniques.
Training new Quality Control employees
Utilising extensive knowledge of the product's inner workings to diagnose problems using root cause analysis and CAPA philosophy.
Continuing education on newly developing Quality Control techniques
Review cost of quality KPIs
Develop and submit PPAP documents for new product lunches to meet customer requirements.
Determine when process stability and capability studies should be performed on existing processes. Review and analyse results. With the support of the Engineering department recommend changes to processes based upon findings and perform follow up to verify effectiveness.
Participate in the Product Quality Planning (APQP)activities to determine appropriate use of existing and new measurement systems during new projects, tool or process design and start-up.
Coordinate pre-launch production trial run process monitoring.
With the support of the Engineering department participate in the development of Failure Mode and Effects Analysis (FMEA).
Maintain Control Plans and FMEA's throughout the life of the part.
Facilitate and promote use of appropriate problem-solving techniques for effective root cause analysis and successful corrective action.
Perform duties in accordance with quality system requirements as the voice of the customers.
Apply appropriate use of statistical techniques.
Determine and apply appropriate Measurement System Analysis tools.
Degree in related Engineering/Manufacturing discipline or HND
Experience of developing, implementing and reporting on product quality standards in a similar environment
Proven experience in manufacturing processes with knowledge of manufacturing methods and procedures.
Auditing experience essential.
Lean management / 6 sigma experience
Regulatory compliance experience
A strong eye for detail.
Excellent written and verbal communication.
Strong listening and analytical skills.
Sound judgement and reasoning skills.
Excellent organisational skills
Confident decision maker and proactive problem solver, with a hands-on approach
The ability to work on own initiative and under direction where appropriate.
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