You will be a key point of contact for customers throughout their entire journey with Limbs & Things, from product information, quoting, order processing, shipping, and post-sale support. We pride ourselves in offering a personal touch to our customer service, treating customers as individuals rather than numbers.
Our company is going through major growth, initially your main priority will be to learn our standard processes and procedures and hit the ground running. You will be looking after set geographical regions, and working closely with the relevant sales team to support our customers. The wider customer service team support one another to achieve our SLAs and ensure excellent service to both internal and external customers. This is only achievable through team collaboration, within Customer Service and with the wider business.
The job requires high attention to detail, initiative, flexibility, and resilience due to its fast-paced nature, with a tendency for last minute urgent requirements. You will provide an appropriate, calm, and timely response in these situations.
In 2021 the customer service team processed on average, 205 quotes, 397 orders and 362 shipments per month. January 2022 saw 356 quotes and 440 orders which reflects the growth we are experiencing.
St Philips, Bristol (near Temple Meads)
The ideal candidate will have 2 to 3 years’ experience in a customer service role or data entry with proven track record of high attention to detail, whether through work experience or studying. Previous experience of working with UK and Worldwide customers would be desirable. You will be good at following set processes and procedures, ensuring everything is done in the correct way.
You will have excellent attention to detail, high levels of resilience, flexibility, and the ability to prioritise in changing circumstances daily. Good planning and organisational skills are key to providing exceptional customer service.
You are a great communicator, both verbally and in writing, and you have experience of building relationships at all levels across the business.
You will have good MS Office skills, including the ability to analyse and present data using excel. Ideally you have had some experience of using a customer database and experience of shipping/logistics would be an advantage.
When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first party cookies. We also use third party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.
Assisting you in navigation;
Assisting in registration to our events, login, and your ability to provide feedback;
Analysing your use of our products, services or applications;
Assisting with our promotional and marketing efforts. (including behavioural advertising)
These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore the site within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
Used to store a unique identifier for your session.
Stores information about what cookie setting preferences have been set
Used to ensure form data is transmitted securely.
These cookies allow us to improve the site’s functionality by tracking usage on this website. In some cases these cookies improve the speed with which we can process your request, allow us to remember site preferences you’ve selected. De-selecting these cookies may result in
poorly-tailored recommendations and slow site performance.
Advertising cookie used by Google
These enable the function of Google Analytics. This software helps to analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and browsing times.
__unam, __utmb, __utmc, __utmt,
These cookies are used by Google to display personalized advertisements on Google sites, baseds
on recent searches and previous interactions.
1P_JAR, APISID, SIDCC
These cookies are set by Google if the Google+ social plug-in has been activated by the user.
NID, OGPC, VISITOR_INFO1_LIVE,
These cookies are set by embedded Google maps, appear to detect your preferences and record
usage of Google maps.
SID, HSID, NID, SAPISID, SSID
Are set by YouTube and/or Google if a video is embedded on a page and/or the video is being played.
Your Cookie Settings