Working out of the Limbs and Things office, the Internal Sales Co-Ordinator (ISC) works closely with the General Manager and Sales Manager to generate sales across all regions of Australia and New Zealand.
The primary responsibility of this position is to research, plan and execute sales campaigns on targeted products or within specific markets. The ISC will proactively contact both existing and prospective customers using a strategic and targeted approach and develop a good working relationship with key individuals within accounts.
The role holder is also responsible for assisting with customer enquiries, providing customer support on products and services, data analysis, managing internal Customer Relation Management system, generating reports and sales aids, supporting the Sales Manager/s.
Generating sales and sales income by proactively contacting known and prospective calling customers from a targeted list. Engaging customers in conversations conducive to selling appropriate products, suggesting new ideas or solutions and up-selling when possible. Take a direct approach using the telephone as the primary tool.
Passing relevant enquiries to Sales Team especially in relation to local demonstrations.
Providing excellent customer service by positive interaction with existing as well as prospective customers and colleagues.
Responsible for conducting and writing tender submissions by due close dates which must be finally approved by the General and/or Sales Manager.
Responsible for ensuring that knowledge of L&T and competitors’ products is up to date as well as having a good understanding of customers and the potential market.
Follow up on all enquiries from prospecting, telephone, website, trade shows, quotes, etc. in a timely manner.
Research and Planning of new campaign strategies and potential customers within target markets.
Using Salesforce (CRM Management System) to log activity, monitor campaign success, store customer data, run reports.
Building and maintaining relationships with all Australia and New Zealand customers.
Building relationships with procurement departments, maintaining and updating procurement sites, collating tender documentation in conjunction with the relevant sales territories.
Working with marketing department to produce mail/e-shots and sales analysis.
Occasional travel will be required to Exhibitions, Conferences and Sales Calls. Travel will be nationally within Australia with the occasional travel to New Zealand and/or Europe and the USA. *Please note that this role can evolve into an internal and external sales role.
Managing ongoing opportunities and keeping sales pipeline up to date on a weekly basis.
The ISC must be able to communicate with a wide variety of individuals both internally and externally. This includes doctors, nurses, simulation center directors, military personnel, purchasing managers, etc.
Education & Experience Requirements
Degree or equivalent work experience.
Knowledge of customer service principles and practices.
Sales experience (internal or external).
Excellent verbal, written and telephone skills supported by interpersonal skills and ability to work within a team structure.
Must be computer literate and have an excellent knowledge of computer applications such as Word, Excel, Google dashboards and CRM applications. Knowledge of Salesforce would be advantageous.
Essential Knowledge, Skills & Abilities
Strong interpersonal skills.
Effective communication skills - verbal and written.
Must be fluent in English (speak and write).
Strong analytical and problem-solving skills.
Strong organisational skills in managing projects and information.
Ability to work independently as well as part of the Sales team
Drive to succeed with a positive attitude
Physical Demands & other requirements
Ability to lift and carry at least 20kgs on a regular basis – demonstration products and equipment.
Have a full and valid driver’s license.
Desirable Knowledge, Skills & Abilities
Knowledge of Medical procedures and terminology.
Knowledge of Healthcare / Education Procurement processes.
Experience in communicating with various types of medical professionals.
Good understanding or experience of working on tenders (not essential).
General knowledge of territory, competition and marketplace (not essential).
Knowledge of Salesforce.
Full training will be given on all aspects of the role.
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