Privacy Policy

1. General Data Protection Regulation (“GDPR”)

Limbs & Things is fully committed to GDPR and would like to make people aware of the following:

1. Data processor and controllers

All personal data is processed and controlled to GDPR standards. Limbs & Things acts as the Data Controller and the following act as Data Processors. Salesforce – Privacy Policy MailChimp – Privacy Policy Epicor – Privacy Policy

2. Purpose of processing

Limbs & Things will keep a record of the legal basis for processing data. Customers’ personal data will be kept for a period of six years to comply with UK tax regulation as a legitimate interest with minimal privacy impact. Non-customer data will be held for a maximum of one year unless specific and unambiguous consent is granted by the individual.

3. What data will be stored

Limbs & things will store only the essential information to carry out its legitimate interests. This includes: name, email address, title, job title, phone number, fax number, work address, shipping address, billing address, order history, area of specialism and product interests.

4. Your rights

Limbs & Things recognises that new rights are granted to individuals under GDPR and are committed to these. This includes:

- Individuals may request access to their information at any time

- Individuals may object to the processing of their data at any time

- Individuals may request the reason why Limbs & Things holds their data

- Individuals may make a complaint with a supervisory authority

To make such a request, please email gdpr@limbsandthings.com and we will aim to reply within 10 working days. Alternatively, you can write to:

Limbs & Things Limited
Sussex Street
St Philips
Bristol
BS2 0RA

5. Data breaches 

Limbs & Things LTD will follow the GDPR procedure to report any suspected data breaches to the supervisory authority.

2. Information Collection

As a visitor to this website, you can engage in many activities without providing any personal information. In connection with certain activities, however, Limbs & Things may ask you to provide certain information about yourself by filling out and submitting an on-line form. Whether you elect to engage in those activities is entirely your option.

Limbs & Things collects personal information when you register for a service offered by Limbs & Things, respond to a user survey or otherwise voluntarily provide such information. "Personal information" is information that identifies, or can be used to identify, contact or locate the person to whom such information pertains (e.g., your name, address, e-mail address or phone number).

Limbs & Things' server automatically records information that your browser sends when you visit this website. The server log may include such information as your URL, Internet Protocol address, browser type and language, the page that you request, and the date and time of your visit.

3. Uses of Collected Information

Limbs & Things may use personal information to provide the services that you've requested.

Limbs & Things may use personal information and other data for audit, research and analysis intended to improve and operate this website and services provided hereon.

If we intend to use personal information for a purpose other than the purpose for which it was initially provided, we will ask for your consent prior to that use.

By submitting your email address you are consenting to receive the particular piece of information you requested, as well as allowing us to send you appropriate and useful communications. This includes, but is not limited to; products, shows, news, offers and quarterly newsletters. 

If you are a customer of Limbs & Things, you will also receive monthly product updates.

At any time, you can update your preferences by clicking the link in any emails you receive from us. The link will always be in the footer of the email. You can also stop receiving emails from us using that same link.

4. Information Sharing

Limbs & Things only shares personal information with other companies or individuals in the following limited circumstances:

• We have your affirmative, "opt-in" consent for sharing of your personal information;
• We engage third parties to assist with the processing of personal information on our behalf. Any such parties will be required to comply with Limbs & Things' Online Privacy Policy.
• We have a good-faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable government request; (b) enforce the "Web Policies" that govern this site, or investigation of any suspected violations thereof; (c) detect, prevent or otherwise address fraud, security or technical issues; (d) or protect against imminent harm to the rights, property or safety of Limbs & Things, its users or the public as required or permitted by law.

Limbs & Things may share aggregated non-personal information with third parties. Such information does not identify you individually.

5. Information Security

We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include:

• periodic internal reviews of our data collection, storage and processing practices and security measures; and
• physical security measures to guard against unauthorised access to systems where we store personal data.

We may also use passwords to help verify your identity before granting access to certain services and functionalities. Should you elect to participate in such a password-protected service, we urge you to take appropriate precautions to protect your privacy (e.g., do not disclose your password to others; periodically change your password).

We restrict access to personal information to Limbs & Things employees, contractors and agents who need to know that information in order to operate, develop or improve services in connection with which your personal information has been collected. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

6. Data Integrity

Limbs & Things processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We periodically review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete and current, but we depend upon our users to update or correct their personal information whenever necessary.

7. Links to Other Sites

This website contains links to other websites which may collect personal information. Unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that website. That privacy policy should identify the entity that is collecting your personal information.

8. Managing Cookies

This site uses cookies to enable certain online functionality. They also allow us to remember what links and pages have been clicked or viewed during a session. If you have provided us with personal data, completing a contact form for example, we may associate this personal data with other information. This will allow us to identify and record what is most relevant to you.

You can change the preferences/settings in your web browser to control cookies. In some cases, you can choose to accept cookies from the primary site, but block them from third parties. In others, you can block cookies from specific advertisers, or clear out all cookies. Deleting or blocking cookies may reduce functionality of the site. For more information on how to manage cookies from different browsers, please visit the links below:

• Internet Explorer
• Safari
• Chrome
• FireFox

By using your browser controls, you are always in control of the cookies we store and access on your computer. More information on how to control cookies and limit personal data processing can be found at:
www.youronlinechoices.com/uk/five-top-tips

Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages on www.limbsandthings.com and the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following url:
https://tools.google.com/dlpage/gaoptout

9. Email Marketing Post-Click Tracking Cookies

These cookies are used to report on the pages of www.limbsandthings.com that have been viewed by visitors to the site who have followed links from our email marketing campaigns. This analysis helps us to understand additional content that is viewed by the contacts in our database and therefore allows us to improve and tailor future campaigns to those contact’s specific areas of interest.

10. Changes in Privacy Policy

Limbs & Things reserves the right to change this Privacy Policy from time to time in its sole discretion, and will provide notice of material changes on the home page of this website. If, as the result of such changes, you wish to alter the ways in which we use your personal information, you can do so by following the procedure as described under "Accessing and Updating Personal Information."

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

11. IP address lookup

When you visit our websites we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.

12. Software Application Information Collection

The information you provide when you register a software application with us or send us an error report will be used to keep you informed about updates to the software, or to help you with any issues experienced. This information will not be used for marketing purposes.

In addition to the information you provide, the Applications may collect certain anonymous information automatically, including, but not limited to, an anonymized IP address, the type of device used, the device operating system and language, and information about the way the Application is used.

You can stop all collection of information by uninstalling the Applications. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.

Any data requests or breaches will be handled in line with our GDPR policy outlined at the top of this document.