Limbs & Things are looking to appoint a Customer Service Co-ordinator.
How to apply
Please click here to download an application form for this vacancy and return it to us at:
Limbs & Things Ltd
ABOUT THE JOB
The Customer Service Co-ordinator is responsible for working closely with the Customer Service Manager to provide all aspects of account management and sales support to customers in the UK and worldwide.
The role holder is also responsible for providing general admin support for the office.
What are the main areas in which this job must get results in order to achieve its purpose? (e.g. Selling, Staff Management, Budgeting, Planning, Correspondence, Processing)
Take responsibility for all aspects of account administration, account queries and sales support.
Maintain timely and effective communication with customers, both internal and external.
Process orders and requests in line with standard procedures and processes.
Maintain up-to-date knowledge of products, customers, processes and suppliers.
Monitor UK, export and intercompany sales.
Building strong relationships with customers
Export order processing, responding to customer enquiries and queries
Handling all export administration and export documentation, including customs’ certificates and letters of credit etc.
Calculating packaging, freight and insurance
Liaising with internal and external customers and freight forwarders/courier companies
Repairs and warranty claims, liaising between customers and repairs department to expedite smooth handling of repairs
Carrying out ‘reception’ duties; receiving visitors, signing in and acting as first point of contact by telephone.
Work closely with the International Sales Manager to organise and arrange distributor training
Maintenance of office equipment, daily and annually
KEY TECHNICAL KNOWLEDGE, SKILLS AND EXPERIENCE
Experience of working with couriers, including export documentation.
Knowledge/experience of selling to the NHS
Ability to communicate internally and externally demonstrating a high level of professionalism.
Excellent written and numeracy skills
Good PC skills
Excellent attention to detail
Good planning and organisational skills
Previous experience in a customer service role
Experience of dealing with customers worldwide
Experience of using a Customer database, ideally Goldmine (however training will be given)
A manufacturing customer service background would be an advantage
Please click here for the full Job Description
Queen’s Award: better for doctors, better for patients
A Bristol company known for its world class standard of design and manufacture of medical training simulators, is recognised today by the Queen’s Award for Enterprise in Innovation - the UK’s highest accolade for business success.
Limbs & Things, a Bristol based company with an international reach, is recognised for its innovative contribution to skills training in medicine. Margot Cooper, President of Limbs & Things said “I congratulate all our dedicated and talented staff: we do have competition in this sector and we remain on top through market knowledge, innovative design and hard work.”
Australian Margot Cooper, a trained medical artist, started thinking about the need for accurate, lifelike models and simulators at the end of the 1980s: access to training on patients was becoming difficult. Since hospital doctor’s hours had been reduced, healthcare directives were issued guiding medical skills training towards the use of hands-on models. Patients did not like to be used in the training process and the Medical Charter stopped doctors from doing so. Cowboy tactics in the early days of laparoscopic surgery had lead to many serious injuries and a mountain of court cases.
With this in mind, Limbs & Things was founded to create a system of skills training away from the patient and operating theatre; this type of training takes place early on in the career of healthcare professionals and is designed to establish skilled technique and understanding of the procedure, so building confidence. Caring for patients and carrying out procedures in the ward and operating theatre safely, under supervision, is then highly likely.
Margot started her work in the top kitchen in her home with the support of her lawyer husband, mixed in with 4 children and family life.
Today the company numbers over 90 employees, housed in premises in The Dings, St Philips, Bristol. This is where all simulators and models are created, designed and manufactured. UK sales are also managed from these premises as well as subsidiary offices in Savannah, USA and Melbourne, Australia. Products are also sold throughout the rest of the world using an expanding network of over 80 distributors.
Download the full press release here
Limbs & Things has recently enjoyed exhibiting at the 13th Annual International Meeting on Simulation in Healthcare (IMSH), held January 26–30, 2013 in Orlando, Florida. As the world’s largest conference dedicated to healthcare simulation training, IMSH is a prime venue for simulation enthusiasts from all over the world to come together for simulation-based learning, research and scholarship.
A wide range of products were on display this year on the Limbs & Things booth, including the new Suture Tutor Plus and Chest Drain & Needle Decompression products, receiving very positive reviews from attendees from around the world.
We are excited to reveal that the Birthing Baby has been announced as the winner of the Horners Awards for Plastics Design and Innovation 2012.
The Horners Award is the oldest existing award for plastics in the world, and is awarded to products that show innovation in design and manufacturing, or in the processing of plastics.
Entries for the prestigious award were of a very high standard, which makes the achievement all the more memorable for Limbs & Things. For further information, please click here.
Limbs & Things success has also been highlighted in the Western Daily Press Agenda Magazine, ranking number 81 in the definitive list of the top 100 fastest growing firms in the West Country. Click here for the full article and top 100 listing (pages 9-11).
When PROMPT training using the Limbs & Things PROMPT Birthing Simulator was introduced at Southmead Hospital, Bristol, in 2000 the number of babies born with birth injuries fell by 70%.
The PROMPT training has improved outcomes for mothers and their babies in the UK and is now improving care across the world.
In Zimbabwe one in 43 women die as a result of pregnancy and childbirth, and it is hoped that introducing PROMPT training to Zimbabwe will save lives there.
A team of midwives and doctors from Bristol, Glamorgan, Cardiff, and Wellington, New Zealand travelled to Zimbabwe in November 2011 to train midwives and doctors at Mpilo Central Hospital, Bulawayo to run their own PROMPT training. Limbs & Things donated a PROMPT Birthing Simulator for the project which is being used to teach midwives and doctors how to manage vaginal breech births and births complicated by shoulder dystocia.
Since November the staff at Mpilo Central Hospital, have trained 75 of their own staff with more courses planned in June this year.
Together the partnership now plan to evaluate the effect of PROMPT training at Mpilo and help set up PROMPT training in other local hospitals in Zimbabwe.
2012 Catalogue PDFs are now available to download
Instead of requesting a printed catalogue you can now download PDFs of it: the full catalogue and each of the specialist categories are available. The PDFs can be accessed via the Download button on the Catalogue Request web page, or by clicking on the Download Catalogue link on the right side of each product web page.
The UK version is on the UK, Aus/NZ and Global regional websites, whilst the USA & Canada version is available on the US and Canadian sites.
We hope you find them useful!
Limbs & Things have recently enjoyed exhibiting at the IMSH conference San Diego. Amongst the new products on display was the eagerly awaited Chest Drain & Needle Decompression Trainer which was making its first appearance. Customers were invited to comment on the usability of the prototype, and provided some very useful feedback to our R&D team. May we take this opportunity to thank all who stopped by and contributed to this evaluation.
Also, we would like to congratulate Dr J. Andrew Skirvin of Northeastern University, Boston, for being the winner of the draw held at the booth on the last day of the show. We hope you enjoy using your new iPad!
We are excited to be showing a number of new products at the IMSH in San Diego later this month. They will include our much anticipated Chest Drain & Needle Decompression Trainer, an Ultrasound Breast Phantom for practising basic breast sonography, and Airway Management trainers for Paediatric training.
SimMom will also be making her second appearance, this time as a finished product, as we are pleased to announce that she went to market at the end of last year. If you are planning to attend the San Diego show this year why not drop by our booth (#617) and take a look.
Look forward to seeing you there!
The Royal College of Surgeons of Edinburgh will be running the Lister Surgical Skills Competition from the end of September to December 2011. Senior medical students throughout the UK will be competing in one of 19 Deanery-based regional heats.
Once the heats have been completed, the Grand Final will take place in Edinburgh in February 2012 as part of the Lister Centenary Celebrations.
Limbs & Things have provided products such as wound closure pads, sebaceous cyst pads and skin jigs to support this activity.
Best of luck to all students involved!
For more information on the Lister Surgical Skills Competition, please click here
Sian Williams, Clinical Skills Manager from the Division of Medical Education in Cardiff, and Dr Nazar Shabila, Dr Lazha Talat, Dr Nazdar Issadin from Hawler Medical University, Iraq were recently invited to see how products are produced at our facility in Bristol.
As well as enjoying the tour of our factory and a spot of lunch, a series of drawings were presented to both universities. Produced by artist Rachel Hemming Bray, these images which depict staff at work on the production line were presented by our very own David Pines & Lee Johnson.